FAQ & POLICIES
Frequently Asked Questions & Store Policies
PLEASE READ TO SEE IF YOUR QUESTION IS ANSWERED BELOW BEFORE EMAILING
BILLING AND SHIPPING ADDRESSES MUST MATCH TO PLACE ORDER.
SHIPPING, DELIVERY & TRACKING
- Processing takes 1-3 Business Days for your order to be shipped out from the date you placed your order.
- RUSH SHIPPING ORDERS ship the same day you order (MONDAY-FRIDAY BEFORE 6PM)
NO, Shipping is just ONE option. When purchasing items that are on hand, pickups & drop-offs are available Tuesday-Friday and some Saturdays.
IS THERE A FASTER SHIPPING AVAILABLE?
RUSH shipping is offered for an extra $20. Your order will be shipped the same day you place your order, if ordered by 6 PM.
WHEN WILL I BE ABLE TO TRACK MY ORDER?
After receiving your tracking email, shipping activity will become available after 24HRS. You'll receive a tracking number between 1-2 Business Days after order is placed.
HOW MUCH HAIR DO I NEED?
ICY XTENSIONS ARE AROUND 3.5OZ PER BUNDLE. A FULL SEW IN WOULD NEED 3-5 BUNDLES DEPENDING ON LENGTHS CHOSEN.
3 BUNDLES FOR 12-20 INCHES
4 BUNDLES FOR 20-26 INCHES
5+ BUNDLES FOR 28+
PLEASE KEEP IN MIND!
- The LONGER the hair the SMALLER the weft!
CAN MY HAIR BE DYED?
OUR XTENSIONS IS 100% Virgin Hair and able to be BLEACHED, CUT, & DYED.